Refund Policy for BourbonSpirite.com
At BourbonSpirite.com, we are committed to providing our customers with the highest quality products and services. We understand that there may be instances where a refund is necessary, and we strive to make this process as clear and straightforward as possible. Below is our comprehensive refund policy:
1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
– Damaged or Defective Products**: If your order arrives damaged or contains defective items, please contact us within 7 days of receipt. We will require photographic evidence of the damage or defect to process your claim.
– Incorrect Items: If you receive an item that differs from what you ordered, please notify us within 7 days. We will arrange for the correct item to be sent and cover any associated shipping costs.
– Order Cancellation: If you wish to cancel your order, please do so within 24 hours of placing it. After this period, we may not be able to accommodate cancellations, especially if the order has already been processed or shipped.
2. Refund Process
To initiate a refund, please follow these steps:
– Contact Customer Service: Reach out to our customer service team via email at onfo@bourbonspirite.com or by calling our hotline at [insert phone number]. Provide your order number and a brief description of the issue.
– Return Instructions: Upon approval of your refund request, we will provide you with detailed return instructions. Please ensure that the items are securely packaged and returned in their original condition.
– Processing Time: Once we receive the returned items, we will inspect them and process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
3. Non-Refundable Items
Please note that certain items may not be eligible for a refund, including:
– Gift cards
– Items purchased on sale or clearance
– Opened bottles of bourbon, unless they are defective
4. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items). In such cases, we will cover the return shipping costs.
5. Changes to the Refund Policy
BourbonSpirite.com reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with BourbonSpirite.com is a positive one.
Thank you for choosing BourbonSpirite.com! We appreciate your business and look forward to serving you again
